FAQ

Frequently Asked Questions (FAQ)

1. How old do I need to be to order?

You must be of legal smoking/vaping age in your country, state, or province to purchase from JustDoVaping. We do not sell to minors, and age verification may be required.

2. Do you ship to my location?

We ship to locations where vaping products are legally permitted. Shipping availability may vary based on local regulations.

If you are unsure, please contact us before placing your order.

3. How long does shipping take?

  • Order processing: 1–3 business days

  • Delivery time: 3–7 business days (depending on your location)

Delays may occur due to carrier issues, customs, or high-volume periods.

4. Will I receive tracking information?

Yes. Once your order ships, you will receive a shipping confirmation email with tracking details.

5. Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it.
Please contact us as soon as possible after placing your order.

6. Do you accept returns or exchanges?

Due to health and safety regulations, most vaping products are non-returnable, including:

  • Opened or used items

  • Disposable vapes

  • E-liquids, pods, and cartridges

If your item arrives damaged or defective, contact us within 48 hours of delivery.

7. What should I do if my item is damaged or defective?

Please email us within 48 hours with:

  • Your order number

  • Clear photos or videos of the issue

If approved, we will offer a replacement or store credit.

8. What payment methods do you accept?

We accept secure online payments through trusted third-party payment providers. Available payment methods are shown at checkout.

9. Are your products authentic?

Yes. We only sell authentic vaping products sourced from reputable manufacturers and distributors.

10. Do your products contain nicotine?

Some products may contain nicotine, which is an addictive chemical.
Please read product descriptions carefully before purchasing.

11. Are vaping products safe?

Vaping products are intended for adult use only. They are not risk-free and should not be used by:

  • Minors

  • Pregnant or breastfeeding individuals

  • People with heart or respiratory conditions

Always use products responsibly and as directed.

12. How can I contact customer support?

If you have any questions or need assistance, contact us at:

📧 Email: justdovaping@gmail.com
🌐 Website: justdovaping.com

We aim to respond within 24–48 business hours.